Returns and Products

What is your return window?

You may request an eligible return within 30 calendar days after the tracking record shows delivery. See our Return & Refund Policy for conditions and exclusions.

What if my item arrives damaged, defective, or incorrect?

Contact support@milanovae.com within 7 calendar days of delivery. Include your order number and clear photos or video of the item, packaging, shipping label, and issue. We will review the claim and provide an appropriate remedy.

When will I receive my refund?

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method, generally within 5–10 business days. Your bank or card issuer may need additional time to post the funds.

How do I contact Milanovae?

Email support@milanovae.com or call/message +1 (307) 412-7168. Our service hours are Monday–Friday, 9:00 AM–6:00 PM, and weekends, 9:00 AM–5:00 PM (Mountain Time, excluding public holidays).