FAQ
Orders and Shipping
How long does it take to process my order?
Most orders are processed within 1–3 business days. Business days do not include weekends or public holidays. During promotions, holidays, or periods of unusually high demand, processing may take longer.
How long does shipping take?
Estimated transit time is 7–14 business days after your order has been processed and handed to the carrier. Delivery dates are estimates, not guarantees, and may be affected by customs, weather, carrier delays, peak seasons, or an incomplete address.
How much does shipping cost?
- Orders of $59 USD or more qualify for free standard shipping.
- Standard shipping is $6.99 USD for orders below $59 USD.
- Any available expedited or alternative shipping charges will be shown at checkout.
The free-shipping threshold is calculated after discounts and before any applicable taxes, duties, or fees.
What is VIP Priority Processing?
VIP Priority Processing is an optional $19.99 USD service that moves your order to the front of our internal processing queue. It applies only to order handling before shipment and does not change or guarantee the carrier’s estimated 7–14-business-day transit time.
VIP Priority Processing fees are non-refundable once priority processing has begun. This service does not override product availability, address-verification checks, payment reviews, weekends, holidays, customs procedures, or events outside our control.
How can I track my order?
When your order ships, we will send tracking information to the email address used at checkout. Tracking may take several business days to update after the carrier receives the package.
Can I change or cancel my order?
Contact us as soon as possible at support@milanovae.com. We will try to help, but we cannot guarantee changes or cancellations after processing begins. Once an order has shipped, it cannot be canceled and must follow our Return & Refund Policy.
What if I entered the wrong shipping address?
Please contact us immediately. Customers are responsible for providing a complete and accurate delivery address. If a package is returned because the address was incorrect, incomplete, or unclaimed, the customer may be responsible for reshipping costs. We cannot redirect a package after the carrier has accepted it.
Will I have to pay customs duties or import taxes?
International customers may be responsible for import duties, taxes, brokerage charges, or customs fees imposed by the destination country. These charges are not included in the product price or shipping fee unless checkout expressly states otherwise. We do not control these charges.
What should I do if my package is delayed, lost, or marked delivered?
First, check the tracking record, delivery area, household members, neighbors, and local carrier. If you still cannot locate the package, contact us promptly with your order number. We will help investigate with the carrier. A “delivered” scan does not automatically qualify an order for a refund; claims are reviewed based on the carrier’s findings and applicable law.